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This discussion topic has been answered Discussion topic: JJCV 40CR330 not fully working with Sky Puck remote

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Message posted on ‎26 Feb 2024 08:38 PM

JJCV 40CR330 not fully working with Sky Puck remote

Wondering if anyone has a solution for this.  I connect the TV OK and it finds 5 remote options, of which 3 work the volume only.  None will control the TV power ON/OFF.

 

Any suggestions how to get the Puck remote to work with the JVC? Thanks!!

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Message posted on ‎26 Feb 2024 08:54 PM

Re: JJCV 40CR330 not fully working with Sky Puck remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nick_Kay_2000 

 

To turn the TV off it's a long press of the power button, a short press will turn off the Puck. Just to confirm you are pressing and holding the power button? It's caught lots of people out.

 

In terms of turning it on, waking the Puck by pressing the home button should turn the TV on via CEC control. Check the settings on your TV as you may need to turn this on.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎26 Feb 2024 08:54 PM

Re: JJCV 40CR330 not fully working with Sky Puck remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nick_Kay_2000 

 

To turn the TV off it's a long press of the power button, a short press will turn off the Puck. Just to confirm you are pressing and holding the power button? It's caught lots of people out.

 

In terms of turning it on, waking the Puck by pressing the home button should turn the TV on via CEC control. Check the settings on your TV as you may need to turn this on.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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