Ive got sky glass with one puck and it telling me that my sky whole home has reached its limit how d

[Pam171]

I have sky glass whole home and 1 puck when I've tried to watch tv on my puck it's saying device limit reached how can this be ? 

[Exiled-in-HH]

When did you install the Sky Glass TV?

When did you install the Sky Puck?

[Pam171]

I'm on with sky I think they messed up when renewing contract