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Discussion topic: Itv channels down

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Message posted on ‎13 Feb 2025 04:07 AM

Itv channels down

Hi my name is Brian madden I currently have a sky glass TV and I keep getting error messages on the itv channels the rest of the channels work fine it's just itv and its sister channels with the error I've tried to restart the TV but it's still the same
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Avatar for Martin703
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Message posted on ‎13 Feb 2025 12:03 PM

Re: Itv channels down

I have just lost ITV 103, Sky+HD bix states technical fault but all other chanels are working, including 203 ITV+1! Power off/on all cables ok, briadband online. Any ideas? 
Thursday 13/92/2025 11.45am.

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Message posted on ‎13 Feb 2025 12:14 PM

Re: Itv channels down

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@Martin703  There are no +1 channels on Sky Glass.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎13 Feb 2025 12:45 PM

Re: Itv channels down

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Hi @Brian002 

 

Working here (ITV Wales) but did have ITV 1 go down last night. A reboot restored service. I would wait a little while and try again or you can report the issue to Sky (viewerR@sky.uk or call customer service), as we are just fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎13 Feb 2025 12:48 PM

Re: Itv channels down

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@Brian002  This is an ITV issue a number of different regions are afffected

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎13 Feb 2025 12:49 PM

Re: Itv channels down

Hi, i have Sky+HD which includes catchup +1 tv 103/203 not sky glass. Thanks.

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Message posted on ‎13 Feb 2025 12:51 PM

Re: Itv channels down

Hi everyone, i contacted Sky on chat and was asked to power off, remove all cables and leave it fir five minutes, all ok now tgank you. M

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Message posted on ‎13 Feb 2025 12:52 PM

Re: Itv channels down

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@Martin703  You posted on a Glassr elated thread which causes confusion as the Glass platform has no +1 channels.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎13 Feb 2025 12:54 PM

Re: Itv channels down

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Hi @Martin703 

 

That advise is for satellite customers. You are posing in the Glass board, which users broadband for delivery. While a reboot is usually the first port of call for glass customers too, the reports are this was a satellite issue only.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎13 Feb 2025 12:55 PM

Re: Itv channels down

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@Martin703  My ITV collapsed last night and a reboot got it working again.  I thought it was just my setup so am surprised to read that  others from various regions also had the same issue.

 

The assumption would be that you have a Glass TV as you have posted on the Glass TV forum. 😀

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Message posted on ‎13 Feb 2025 01:06 PM

Re: Itv channels down

My itv 1 HD AND Itv 3 HD Both down but sky will just say it's not 1 of there channels 

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Message posted on ‎13 Feb 2025 01:07 PM

Re: Itv channels down

Posted by a Superuser, not a Sky employee. Find out more
@Hartley300 wrote:

My itv 1 HD AND Itv 3 HD Both down but sky will just say it's not 1 of there channels 

It's an ITV issue and Sky are aware of it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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