Issues with netflix on sky glass

[Nick-03-02]

Just got sky glass today and linked my netflix account, all loads up fine but when i try and watch a programme i get error code: tvq-pb-101 (8.1) i have tried restartibg the tv and also turned off the router but still no joy. Any ideas on a fix for this. 

[mikealanr]

Hi @Nick-03-02 

Unplug your Glass at the mains for 2 minutes.

https://help.netflix.com/en/node/126617 says leave your device off for 30 seconds however experience has proven this isn't sufficient to clear faults on Glass or Pucks.

MikeAlanR 

[Nick-03-02]

Thanks for the response, unfortunately even after unplugging for a longer period of time still getting the same error message. The other devices I have working through the pucks are all fine, it is just Netflix on the main device that is the issue.  Any other thoughts or suggestions.

[MarkGoldsmith]

Open Netflix, Go to Get Help on the side menu then Reload Netflix and see if that helps.