Issue with Sky Glass TV Update – Update Not Downloading Even After Forced Restart

[DanHajek]

Dear Sky Support Team,

I am experiencing an issue with my Sky Glass TV, which is unable to download and install the software update. The problem persists even after performing a forced restart of the device according to the manufacturer’s instructions.

I have followed these steps:

• Restarting the TV

• Checking the internet connection

• Performing a factory reset

• Executing a forced restart

Despite these attempts, the update does not download or install, and the TV remains stuck in the update process.

Could you please provide additional instructions or a solution to this issue?

Thank you in advance for your assistance.

Best regards,

[DanHajek]

My Sky Glass TV is displaying a repeated message about the update, but it does not resolve the issue. The device remains stuck in this state with no progress.

 

[Jporch316]

Hi 

how are you connected to your router ? If WiFi try connecting via ethernet and trying the update again 

[Mark39]

@DanHajek are you new Sky Deutschland subscriber? This forum is for Sky UK and Ireland customers, I'm afraid.

[peter-marlow+1966]

You need to ring sky in Germany , this community  is for uk and Ireland  only and we are just customers  on  here  to 

[DanHajek]

I tried connecting via both Ethernet and WiFi, but I still couldn’t get any further.

[DanHajek]

@Mark39

Yes, I am a new Sky user in Germany. I will try to check the German community, but Sky redirected me to this group.

[TimmyBGood]

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@DanHajek wrote:

 Sky redirected me to this group.

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Not sure why they would do that.

I can see Stream is on release in Germany, but is this a Glass television set also acquired directly from Sky Deutschland?

[lettice]

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@DanHajek wrote:

@Mark39

Yes, I am a new Sky user in Germany. I will try to check the German community, but Sky redirected me to this group.

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How were you redirected here from Germany.

Was it a Sky support UK  number you called?