Hi @Gill07
We are fellow subscribers here on the forum. Is your broadband with Sky too? Do you notice if any other devices are affected? If your broadband is with Sky the best bet would be to report the issue to Sky by dialling 150 on your Sky landline.
The advice from the forum would be generally try connecting via ethernet and turning WiFi off in the settings or using homeplugs. Or checking the channel your WiFi is operating on and using a less congested channel etc.
In terms of Sky Q TV is delivered via satellite rather than broadband so a different delivery method.
Hope you get sorted.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
