Internet connection

[Nickatherton]

My Sky Glass keeps dropping the Internet connection.  This has happened intermittently over the last three or four weeks but in the last few days it has happened three or four times a day.  I have to either switch off and on again or reset the connection. It has now got to the stage where it is extremely annoying.  Is this a known issue ? 

[mikealanr]

Hi @Nickatherton 

If it was a wide spread issue there community would be flooded with posts. When it's disconnected is this when coming out of standby or when in the middle of use? One setting to try is enable networked standby mode in settings > startup and standby.

Who is your ISP? Is this Sky also?

MikeAlanR

[Fothergill1]

@Nickatherton Mine did the same this morning and after a lot of messing about I realised nothing was working on WiFi in my home.  Rebooting the router didn't help and I had to go out.  When I got home an hour later everything was working again so presumably my ISP has a short outage.

As a general rule make sure that "Networked standby mode" to ON as this prevents your Glass or puck from losing the network when it goes into standby.   You will find this setting under Settings > Start up & standby.  I would also turn off  "Overnight power savings" whilst in that menu.

[Teddypom]

HI Nick, 

I have the same issue and also find it really annoying!! 

Im working from home so the wifi is working its just an issue woith my sky glass TV!!

If you find a fix let me know 🙂

[Teddypom]

Defo an issue with SKy Glass.... I dont think me and @Nickatherton  use the same wifi connection 🙂