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Discussion topic: I’ve a blank ch4 app

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This message was authored by Vipcustomer This message was authored by: Vipcustomer

I’ve a blank ch4 app

I've tried switching and unplugging & refreshing apps but still blank ??

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: I’ve a blank ch4 app

Posted by a Superuser, not a Sky employee. Find out more

 

@Vipcustomer 
Try unplugging for at least 10 minutes 

 

if that doesn't work report back and I will escalate to the online team 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Vipcustomer
Topic Author
This message was authored by Vipcustomer This message was authored by: Vipcustomer

Re: I’ve a blank ch4 app

Still no joy says playing but black screen

This message was authored by Jporch316 This message was authored by: Jporch316

Re: I’ve a blank ch4 app

Posted by a Superuser, not a Sky employee. Find out more

@Vipcustomer 

I have escalated your post look out for a chat bubble icon to begin the support 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I’ve a blank ch4 app

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Vipcustomer to chat.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I’ve a blank ch4 app

Posted by a Sky employee

Unfortunately the customer did not want to go through security on the chat, we are still waiting to help you @Vipcustomer . If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Vipcustomer
Topic Author
This message was authored by Vipcustomer This message was authored by: Vipcustomer

Re: I’ve a blank ch4 app

I don't know why I have to go through security when only asking a question about a blank screen and not wanting to discuss anything about subscriptions or accounts or personal info 

Vipcustomer
Topic Author
This message was authored by Vipcustomer This message was authored by: Vipcustomer

Re: I’ve a blank ch4 app

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info

This message was authored by Laing1 This message was authored by: Laing1

Re: I’ve a blank ch4 app

Posted by a Superuser, not a Sky employee. Find out more

@Vipcustomer wrote:

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info


@Vipcustomer unfortunately Sky have to ask these questions to everyone that they speak to on the chat to make sure they are the account holder.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I’ve a blank ch4 app

Posted by a Sky employee

We also don't know if the issue you are having is because of anything on the account, so we need to access it to make sure we give the correct information. 

 

Thanks

Lisa - Sky Tech Team Expert
Vipcustomer
Topic Author
This message was authored by Vipcustomer This message was authored by: Vipcustomer

Re: I’ve a blank ch4 app

It won't be as only ch4 app having issues with 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I’ve a blank ch4 app

Posted by a Superuser, not a Sky employee. Find out more

@Vipcustomer If you don't want to go through the verification with the Sky Messaging Team then all I can suggest is you phone Sky Customers Services.

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Vipcustomer
Topic Author
This message was authored by Vipcustomer This message was authored by: Vipcustomer

Re: I’ve a blank ch4 app

I'm happy to go through security but still don't see how it relates to my issue

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