Hi @Smalljulie
Sky provide an accessable service. See: https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers.
We are fellow subscribers on the site not sky support but can give you some pointers. Usually this points to poor broadband connectivity either between your puck and your router or your broadband bandwidth.
Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix> get help > connectivity check.
Somethings which may help: repositing your puck if in a TV unit or behind your TV etc, checking in the channel of your WiFi network, deploying a mesh system / extenders or trying ethernet cable or home plugs (rember to turn WiFi off in settings on puck).
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
