I have problems with the sound on my Sky Glass

[Jenni27]

Some channels and Apps are very muffled so I can only hear background noise. Seems to be a problem with the central channel in 5.1 as if I switch 5.1 off for example in a Netflix it works okay but this is not an option in all apps or channels. Have tried troubleshooting steps suggested in guides and not working

[Tom-W19]

Hi @Jenni27 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147