I have ordered sky glass and get my internet from another provider. My average download speed is 24m

[Taylor82]

I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?

[MarkGoldsmith]

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@Taylor82 wrote:

I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?

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That's very very borderline. You will likely have issues particularly if any other devices are accessing the internet whilst you have the TV turned on. The minimum recommendation is 25-35, the higher end being if you are streaming in UHD.

[Fothergill1 · Accepted solution]

@Taylor82 I'm sorry to advise you that if your average speed is only 24mbps then one assumes a lot of the time it will be less in which case your broadband is not suitable for Sky Glass.  

The minimum (not average) speeds recommended by Sky for the streaming platform are

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

You have a cooling off period for Glass (or Stream) of 31 days so see how it goes but if it is giving you issues you have the right to cancel without penalty within the 31 day period.

Good luck 

[OldCardiffGirl]

When I first got Sky Glass back in 2022 told minimum requirement was 10 to 15 Mb/s. With 30Mb/s no problem with Glass, and using laptop, son using his etc - been fine for over two years - no buffering, no problems 
The last couple of weeks Glass is useless across channels, apps, devices - no speech just background sounds and restricted volume
Only exception is trailers and adverts
Sky Glass - no usable TV just very expensive way to watch adverts & trailers.

[bob138]

I've had Sky Glass since 2023. We were getting 61mb sec from sky.

After two years of constant re-setting the TV due to picture freeze / No HD to sound or picture due to bandwith / phone calls to tech support.

We put in a complaint. Sky say this (61mb) was enough for the TV and the service it provided.

Sky won't take responsibility for additional items on your network, nor will they ask what else you have connected to your router. Just the TV and our alarm system took up 64mb. We then had 15 other items attached to our network. We didn't have a clue about how much everything used until an engineer came out and checked our network. 

Id say, don't get glass in a modern home unless you have fibre with at least 100mb plus.

[Mark39]

@bob138 as you rightly say, performance depends on the bandwidth available to your Glass, taking account of every other device you have connected. My Glass and Puck work perfectly reliably on a 63Mbps connection.

[Phil191]

4K UHD is about 4 times the resolution of HD. In other words needs to stream at a rate about 4 times that of HD.

HD in principle needs about 6Mbps , and 4K UHD 24Mbps.  

I am streaming HD on a 40Mbps just fine with no stuttering or glitches. If you are getting problems with supposedly higher speed broadband I'd look at your WI-FI router and signal where the TV is.  For the Wi-Fi check your router is at least Wi-Fi 5 capable if not Wi-Fi 6. Also check is dual band with channels on 2.4 GHz and 5 GHz. You may just have poor Wi-Fi with lots of the streaming data needing to be retransmitted due to lost data packets etc.