04 Feb 2024 07:29 PM
I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?
05 Feb 2024 12:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Taylor82 I'm sorry to advise you that if your average speed is only 24mbps then one assumes a lot of the time it will be less in which case your broadband is not suitable for Sky Glass.
The minimum (not average) speeds recommended by Sky for the streaming platform are
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
You have a cooling off period for Glass (or Stream) of 31 days so see how it goes but if it is giving you issues you have the right to cancel without penalty within the 31 day period.
Good luck
04 Feb 2024 07:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Taylor82 wrote:I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?
That's very very borderline. You will likely have issues particularly if any other devices are accessing the internet whilst you have the TV turned on. The minimum recommendation is 25-35, the higher end being if you are streaming in UHD.
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05 Feb 2024 12:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Taylor82 I'm sorry to advise you that if your average speed is only 24mbps then one assumes a lot of the time it will be less in which case your broadband is not suitable for Sky Glass.
The minimum (not average) speeds recommended by Sky for the streaming platform are
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
You have a cooling off period for Glass (or Stream) of 31 days so see how it goes but if it is giving you issues you have the right to cancel without penalty within the 31 day period.
Good luck