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Discussion topic: I have ordered sky glass and get my internet from another provider. My average download speed is 24m

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This message was authored by Taylor82 This message was authored by: Taylor82

I have ordered sky glass and get my internet from another provider. My average download speed is 24m

I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: I have ordered sky glass and get my internet from another provider. My average download speed is

Posted by a Superuser, not a Sky employee. Find out more

@Taylor82 I'm sorry to advise you that if your average speed is only 24mbps then one assumes a lot of the time it will be less in which case your broadband is not suitable for Sky Glass.  

 

The minimum (not average) speeds recommended by Sky for the streaming platform are

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

You have a cooling off period for Glass (or Stream) of 31 days so see how it goes but if it is giving you issues you have the right to cancel without penalty within the 31 day period.

 

Good luck 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have ordered sky glass and get my internet from another provider. My average download speed is

Posted by a Superuser, not a Sky employee. Find out more

@Taylor82 wrote:

I have ordered sky glass and get my internet from another provider. My average download speed is 24mbps. Will this be sufficient to run sky glass or will I need to upgrade?


That's very very borderline. You will likely have issues particularly if any other devices are accessing the internet whilst you have the TV turned on. The minimum recommendation is 25-35, the higher end being if you are streaming in UHD.

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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: I have ordered sky glass and get my internet from another provider. My average download speed is

Posted by a Superuser, not a Sky employee. Find out more

@Taylor82 I'm sorry to advise you that if your average speed is only 24mbps then one assumes a lot of the time it will be less in which case your broadband is not suitable for Sky Glass.  

 

The minimum (not average) speeds recommended by Sky for the streaming platform are

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

You have a cooling off period for Glass (or Stream) of 31 days so see how it goes but if it is giving you issues you have the right to cancel without penalty within the 31 day period.

 

Good luck 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
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