18 Dec 2023 01:24 AM
I have no sound coming from my sky glass tv I have tried everything. Also when I click on a movie to watch on Netflix or YouTube it plays but there is no video and on YouTube it fast forwards videos with again no audio
18 Dec 2023 07:44 AM
Have you powered off at plug ... wait 2 minutes ... power on?
18 Dec 2023 09:39 AM
I have no sound on any channels and half the channels won't load at all 🤷🏻♂️
18 Dec 2023 09:47 AM
Posted by a Superuser, not a Sky employee. Find out more@GGFC Have you tried the suggestion mentiom in the post above?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
18 Dec 2023 09:55 AM
Yes I have done all of those and still nothing 🤷🏻♂️
18 Dec 2023 10:07 AM
Posted by a Superuser, not a Sky employee. Find out more@GGFC do you have sky glass or sky stream?
also how is your device connected to the internet?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
23 Dec 2023 05:03 AM
Did this issue manage to get solved as I'm currently facing the same issues
23 Dec 2023 07:31 AM
Posted by a Superuser, not a Sky employee. Find out more@Simonhiggins if unplugging to set for 30 seconds doesnt clear the fault you will need to call Sky to report thecfault.
21 Jan 2024 10:39 PM
How did u resolve it as I'm still having the same problems
21 Jan 2024 10:40 PM
@Simonhiggins how did u resolve this
22 Jan 2024 05:16 AM
Had to ring them three times and go through the trouble shooting steps with them in the end they sent me a new tv
06 Sep 2024 05:12 PM
Same thing happening to me the sound works but glitch the volume when at 0 sounds like it's at 60 and when at 90 there is no volume at all I think my sky glass got damaged and no sky employee responded with a good solutions the basics they will sell these tvs and won't help to repair it just buy a new one even tho they know I can't afford a new one then say