I have no sound on my sky glass tv

[Jordan644]

I have no sound coming from my sky glass tv I have tried everything. Also when I click on a movie to watch on Netflix or YouTube it plays but there is no video and on YouTube it fast forwards videos with again no audio 

[Exiled-in-HH]

Have you powered off at plug ... wait 2 minutes ... power on?

[GGFC]

I have no sound on any channels and half the channels won't load at all 🤷🏻‍♂️

[MarkGoldsmith]

@GGFC  Have you tried the suggestion mentiom in the post above?

[GGFC]

Yes I have done all of those and still nothing 🤷🏻‍♂️

[MarkGoldsmith]

@GGFC do you have sky glass or sky stream?

also how is your device connected to the internet?

[Simonhiggins]

Did this issue manage to get solved as I'm currently facing the same issues

[Chrisee]

@Simonhiggins if unplugging to set for 30 seconds doesnt clear the fault you will need to call Sky to report thecfault.

[Jordan644]

How did u resolve it as I'm still having the same problems 

[Jordan644]

@Simonhiggins  how did u resolve this 

[Simonhiggins]

Had to ring them three times and go through the trouble shooting steps with them in the end they sent me a new tv

[Dmond]

Same thing happening to me the sound works but glitch the volume when at 0 sounds like it's at 60 and when at 90 there is no volume at all I think my sky glass got damaged and no sky employee responded with a good solutions the basics they will sell these tvs and won't help to repair it just buy a new one even tho they know I can't afford a new one then say 

[Steve1985-]

I'm having the same issue and response can't afford a new one just had rude abrupt sky employees trying to sell new tv 

[Rushi]

I have picture but no sound in bedroom where I use a puck not a sky glass tv