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Discussion topic: I have no sound on my sky glass tv

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This message was authored by Jordan644 This message was authored by: Jordan644

I have no sound on my sky glass tv

I have no sound coming from my sky glass tv I have tried everything. Also when I click on a movie to watch on Netflix or YouTube it plays but there is no video and on YouTube it fast forwards videos with again no audio 

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: I have no sound on my sky glass tv

Have you powered off at plug ... wait 2 minutes ... power on?

Exiled in HH
This message was authored by GGFC This message was authored by: GGFC

Re: I have no sound on my sky glass tv

I have no sound on any channels and half the channels won't load at all πŸ€·πŸ»β€β™‚οΈ

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have no sound on my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@GGFC  Have you tried the suggestion mentiom in the post above?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by GGFC This message was authored by: GGFC

Re: I have no sound on my sky glass tv

Yes I have done all of those and still nothing πŸ€·πŸ»β€β™‚οΈ

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have no sound on my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@GGFC do you have sky glass or sky stream?

 

also how is your device connected to the internet?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Simonhiggins This message was authored by: Simonhiggins

Re: I have no sound on my sky glass tv

Did this issue manage to get solved as I'm currently facing the same issues

This message was authored by Chrisee This message was authored by: Chrisee

Re: I have no sound on my sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@Simonhiggins if unplugging to set for 30 seconds doesnt clear the fault you will need to call Sky to report thecfault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Jordan644
Topic Author
This message was authored by Jordan644 This message was authored by: Jordan644

Re: I have no sound on my sky glass tv

How did u resolve it as I'm still having the same problems 

Jordan644
Topic Author
This message was authored by Jordan644 This message was authored by: Jordan644

Re: I have no sound on my sky glass tv

@Simonhiggins  how did u resolve this 

This message was authored by Simonhiggins This message was authored by: Simonhiggins

Re: I have no sound on my sky glass tv

Had to ring them three times and go through the trouble shooting steps with them in the end they sent me a new tv

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