I have lost a line of pixels on my SKY Glass

[SMW101]

How do I get the TV repaired?

The line is in the bottom third of the screen and runs right the way across the screen. Just the one line at the moment.

[Padam_Padam · Accepted solution]

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@SMW101 wrote:

How do I get the TV repaired?

The line is in the bottom third of the screen and runs right the way across the screen. Just the one line at the moment.

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You can find all the information you need on this page:

https://www.sky.com/help/articles/sky-glass-tv-repairs 

[SMW101]

Thank you!

[TimmyBGood]

@SMW101 

First try a full power cycle (off and on at the mains)

If the set is still within the two year warranty then you just call Sky for a swap-out.

Unfortunately repair outside the warranty period probably isn't economically viable or practical.

[SMW101]

Hi Timmy,

Thanks for the input. Line defnitely does not go away after multiple power cycles. TV is 2021 from memory so is probably out of warranty. 

Thanks for your time with the help!

Simon