I have an error message when I turn my sky glass on

[JSP1994]

When I turn my TV on the message k get is "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem." I then can't leave that screen. I have tried turning the switch off and on again and holding down 4 & 6 and 7 & 9. Can anyone help?

[Addie15]

Hi there, @JSP1994. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147