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This discussion topic has been answered Discussion topic: I have a problem with my order

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Message posted on ‎19 Feb 2025 11:46 AM - last edited: ‎19 Feb 2025 11:52 AM by

I have a problem with my order

I haven't even ordered ot . So looks like my account has been bugged 

 Please sort this out now.  

 

Thank you 

 

Moderator note: subject of thread updated to better reflect the conversation

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This message was authored by: GD1 Answer

Message posted on ‎19 Feb 2025 12:35 PM

Re: You've received your Sky Glass Gen 2, what are your thoughts?

Posted by a Superuser, not a Sky employee. Find out more

@Lyptonvillage  As previously posted, You are not talking to Sky Customer services.

 

If you believe your account is compromised please see this guide https://www.sky.com/help/home/your-account/support-with-fraud/account-takeover/articles/account-take...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1

Message posted on ‎19 Feb 2025 11:48 AM - last edited: ‎19 Feb 2025 11:49 AM

Re: You've received your Sky Glass Gen 2, what are your thoughts?

Posted by a Superuser, not a Sky employee. Find out more
@Lyptonvillage wrote:

I haven't even ordered ot . So looks like my account has been bugged 

 Please sort this out now.  

 

Thank you 

You're not talking to Sky Customer services, if you don't have Sky Glass Gen 2 what is the exact issue you have with your account?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lyptonvillage

Message posted on ‎19 Feb 2025 12:10 PM

Re: You've received your Sky Glass Gen 2, what are your thoughts?

I haven't ordered this and definitely haven't received it . Please sort this mistake out 

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Message posted on ‎19 Feb 2025 12:28 PM

Re: You've received your Sky Glass Gen 2, what are your thoughts?

@Lyptonvillage wrote:

I haven't ordered this and definitely haven't received it . Please sort this mistake out 

You need to call Sky directly if you suspect your account has been hacked or there is some form of extraneous charge on it.

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This message was authored by: GD1 Answer

Message posted on ‎19 Feb 2025 12:35 PM

Re: You've received your Sky Glass Gen 2, what are your thoughts?

Posted by a Superuser, not a Sky employee. Find out more

@Lyptonvillage  As previously posted, You are not talking to Sky Customer services.

 

If you believe your account is compromised please see this guide https://www.sky.com/help/home/your-account/support-with-fraud/account-takeover/articles/account-take...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎19 Feb 2025 12:36 PM

Re: I have a problem with my order

Samehere I haven't ordered one so please sort this out as I'm not going to pay  for it when I havnt got it 

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Message posted on ‎19 Feb 2025 12:39 PM

Re: I have a problem with my order

Posted by a Superuser, not a Sky employee. Find out more

@Krisssteer  Please take the short time to read the replies posted.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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