I have a problem with my order

[Lyptonvillage]

I haven't even ordered ot . So looks like my account has been bugged 

 Please sort this out now.  

Thank you 

Moderator note: subject of thread updated to better reflect the conversation

[GD1]

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@Lyptonvillage wrote:

I haven't even ordered ot . So looks like my account has been bugged 

 Please sort this out now.  

Thank you 

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You're not talking to Sky Customer services, if you don't have Sky Glass Gen 2 what is the exact issue you have with your account?

[Lyptonvillage]

I haven't ordered this and definitely haven't received it . Please sort this mistake out 

[Ellie_TV]

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@Lyptonvillage wrote:

I haven't ordered this and definitely haven't received it . Please sort this mistake out 

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You need to call Sky directly if you suspect your account has been hacked or there is some form of extraneous charge on it.

[GD1 · Accepted solution]

@Lyptonvillage  As previously posted, You are not talking to Sky Customer services.

If you believe your account is compromised please see this guide https://www.sky.com/help/home/your-account/support-with-fraud/account-takeover/articles/account-take...

[Krisssteer]

Samehere I haven't ordered one so please sort this out as I'm not going to pay  for it when I havnt got it 

[GD1]

@Krisssteer  Please take the short time to read the replies posted.