Hi @Denise431
For clarification do you mean you cannot find / open the app or cannot log in to the app?
If you cannot remeber your login credentials you will need to follow instructions from Netflix or seek their assistance. While billing is handled by Sky, netflix are responsible for credential managemwnt. See: https://help.netflix.com/en/node/126425#:~:text=Go%20to%20netflix.com%2FLoginHelp,Select%20Find%20ac....
Netflix should be in Apps or accessable by saying netflix into your your remote. If this isn't working see: https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-missing-call-to-upgrade-osm
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
