I can no longer view 4 app. Have tried to reset apps but no success

[SarahG63]

can no longer view 4 app. Have tried to reset apps through settings/system info/ resets and updates but no success. An suggestions? It just shows a black screen when I click on it.  Thanks 

[oldfella]

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@SarahG63 wrote:

can no longer view 4 app. Have tried to reset apps through settings/system info/ resets and updates but no success. An suggestions? It just shows a black screen when I click on it.  Thanks 

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Hi @SarahG63 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[SarahG63]

Hi. Yes tried that but all it shows is Retail mode with an on/off button. Switching from off to on does not bring up anything else 

Thanks tho would welcome any other suggestions 

[oldfella]

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@SarahG63 wrote:

Hi. Yes tried that but all it shows is Retail mode with an on/off button. Switching from off to on does not bring up anything else 

Thanks tho would welcome any other suggestions 

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Hi @SarahG63 

Retail mode looks like a TV message and not from  the Q box.

Assume it is the Sky q box you are trying to watch the App on?

[SarahG63]

Hello again

No it's Sky Glass.

[oldfella]

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@SarahG63 wrote:

Hello again

No it's Sky Glass.

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Ah that explains all @SarahG63 

I will move this thread to Sky Glass forum