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Discussion topic: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

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This message was authored by Mandzees This message was authored by: Mandzees

I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

I am currently paying sky glass subscription £4 fir my Netflix account but I'm also paying Netflix 10.99. Initially I paid just the £4 to sky and my Netflix account was credited. 
how to I get this corrected as it's been going on for the last 6 months 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mandzees 

 

Is it definitely the same netflix account (i.e same email address), when you activate Netflix on Sky billing direct with netflix should stop:

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

You can log on to your netflix account and remove payment cards so no future payments can't be taken, but you will need to Speak to netflix customer services re the money they have taken. 

 

 MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by GD1 This message was authored by: GD1

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

@Mandzees  Did you activate netflix when you signed up?  https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

Certainly sounds like you have linked a different netflix account with your Sky account, the first time you login to Netflix on the Sky Glass that will link the Netflix and Sky account and inform Netflix to switch the billing over to Sky. 

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Mandzees
Topic Author
This message was authored by Mandzees This message was authored by: Mandzees

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Yes when I first signed up with sky it was fine and my Netflix payments stopped but they have started again last August so now I'm paying Netflix 10.99 and Sky £4 

 

how do I speak to sky support? Do you know and thank you for your response 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Did you decide to change to Netflix without ads and made that selection on the Netflix app on another device.?

 

What is your payment method on your Netflix account?

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

Posted by a Superuser, not a Sky employee. Find out more

If Netflix are charging you you would need to contact Netflix customer services. Unless you are seeing tv additional Netflix charge on your Sky bill?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Mandzees
Topic Author
This message was authored by Mandzees This message was authored by: Mandzees

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

thank you I'll get onto them today 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: I am currently paying sky glass a fee of £4 for my Netflix but I am also paying Netflix 10.99.

You can check your Netflix payment method without phoning anybody🤔

Exiled in HH
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