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Discussion topic: How do i find out if sky glass will work with my broadband

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Message posted on ‎24 Jun 2024 05:23 PM

How do i find out if sky glass will work with my broadband

How do i find out if sky glass will work with my broadband from a different provider

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎24 Jun 2024 05:26 PM - last edited: ‎24 Jun 2024 05:29 PM

Re: How do i find out if sky glass will work with my broadband

Posted by a Superuser, not a Sky employee. Find out more

@Charl3  Glass will work with all isp it's the speed that's important bit recommended speed is 25mbps


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Message posted on ‎24 Jun 2024 05:43 PM

Re: How do i find out if sky glass will work with my broadband

Posted by a Superuser, not a Sky employee. Find out more

@Charl3  You need a stable and relatively fast broadband.  If you have access to Netflix you can check the speed by using the get help> check network in the netflix App.  Note it is not the speed you are receiving from your ISP that is relevant but the speed being received at your current TV from the router.

 

The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

You have a 31 day cooling off period so if you find your new Glass is struggling you can cancel with no charge.

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Message posted on ‎24 Jun 2024 08:30 PM

Re: How do i find out if sky glass will work with my broadband

@SKY1992bf wrote:

@Charl3  Glass will work with all isp it's the speed that's important bit recommended speed is 25mbps

Probably safer to say .... works with all Openreach supplied ISPs🤔

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Message posted on ‎24 Jun 2024 09:47 PM - last edited: ‎24 Jun 2024 09:47 PM

Re: How do i find out if sky glass will work with my broadband

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:
@SKY1992bf wrote:

@Charl3  Glass will work with all isp it's the speed that's important bit recommended speed is 25mbps

Probably safer to say .... works with all Openreach supplied ISPs🤔

Theres nothing stopping it working on non-Openreach based services either in general.

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Message posted on ‎25 Jun 2024 08:14 AM - last edited: ‎25 Jun 2024 08:15 AM

Re: How do i find out if sky glass will work with my broadband

... although there have been reports of issues with other ISPs ... so the generalisation is unsafe🤔

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This message was authored by: MarkGoldsmith

Message posted on ‎25 Jun 2024 08:20 AM

Re: How do i find out if sky glass will work with my broadband

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:

... although there have been reports of issues with other ISPs ... so the generalisation is unsafe🤔

Yeah one ISP at the moment, which is an issue the ISP is aware of and trying to resolve.

 

The statement is still accurate that the Sky streaming platform is designed to run on all ISPs, there is no reason why it shouldn't outside configuration issues on the ISP end (which if one would complain to the ISo about would get resolved).

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Message posted on ‎25 Jun 2024 08:27 AM

Re: How do i find out if sky glass will work with my broadband

There are other ISPs that have or have had issues😉

 

Sweeping generalisations are never a good idea🤔

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