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Discussion topic: How do I get to the battery compartment of Sky Streaming remote please?

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This message was authored by Vonnnny This message was authored by: Vonnnny

How do I get to the battery compartment of Sky Streaming remote please?

Hi, how do I open the sky steaming remote please? The battery tab I tried to pull out snapped


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: How do I get to the battery compartment of Sky Streaming remote please?

Posted by a Superuser, not a Sky employee. Find out more

@Vonnnny  See the steps here

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: How do I get to the battery compartment of Sky Streaming remote please?

Posted by a Superuser, not a Sky employee. Find out more

@Vonnnny  See the steps here

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: How do I get to the battery compartment of Sky Streaming remote please?

Posted by a Superuser, not a Sky employee. Find out more

@Vonnnny follow the instruction in the link provided by @GD1 but be aware that the back of the remote can be VERY stiff the first couple of  times you remove it and it only slides about 4-5mm.

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This message was authored by Prentonian This message was authored by: Prentonian

Re: How do I get to the battery compartment of Sky Streaming remote please?

The Sky stream puck remotes are very poorly designed, virtually impossible to slide open from new. There is nothing to grip. I managed to insert my fingernails up the sides of main remote and opened it after a few hours to enable me to remove the white tab which had ripped when I pulled it, but so far the second remote has proved impossible to open. 🤬

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: How do I get to the battery compartment of Sky Streaming remote please?

Posted by a Superuser, not a Sky employee. Find out more

@Prentonian  This is a pretty old thread but but I see you are having issues with a second remote.

 

A number of recent posts have mentioned wearing rubber kitchen gloves helps to give more purchase on the plastic components.

 

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover.

 

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This message was authored by Prentonian This message was authored by: Prentonian

Re: How do I get to the battery compartment of Sky Streaming remote please?

Thanks for that suggestion, I actually used a couple of plastic jar-opening mats, one on each side of remote and shifted it immediately. Annoying that people have to resort to this though 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: How do I get to the battery compartment of Sky Streaming remote please?

Posted by a Superuser, not a Sky employee. Find out more

@Prentonian Well done, i'm glad you got it sorted.  It's the same principal but as you say it can be annoying as it needs considerable strength .  Once I got my remote open I took a nail file to the plastic lugs and rounded them a little.

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