Hi @Sarahp24
It won't work as it's not registered as your primary device. (Unless you have whole home). You will need to call Sky and get them to remove you old glass and register your new one as the primary device.
See: https://www.sky.com/help/articles/your-devices-sky-glass and https://www.sky.com/help/articles/buying-sky-glass-second-hand
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
