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Discussion topic: How do I change from sky q to sky stream and can I get multi room on stream and how much extra is it

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This message was authored by Diddymac72 This message was authored by: Diddymac72

How do I change from sky q to sky stream and can I get multi room on stream and how much extra is it

How do I change from sky q to sky stream and can I get multi room on stream and how much extra is it

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This message was authored by mikealanr This message was authored by: mikealanr

Re: How do I change from sky q to sky stream and can I get multi room on stream and how much extra i

Posted by a Superuser, not a Sky employee. Find out more

Hi @Diddymac72 

 

You will need to call Sky if it's not allowing you to do it online. You can have up to six pucks, you need to take out whole home subscription which is £12 on top of your chosen sky subscription. https://www.sky.com/help/articles/watching-sky-in-different-rooms-sky-glass

 

Remember that each puck connects to the internet and requires 25Mbps for HD and 30Mbps for UHD for each puck. So you need to ensure your broadband connection can handle the bandwidth, as content is delivered via internet and not satellite.

 

Also note the channel line up is different than Q. See: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

Also you cannot record. It cloud records some content and other content is playback via the relevant broadcasters app. https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: How do I change from sky q to sky stream and can I get multi room on stream and how much extra i

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr wrote:

Hi @Diddymac72 

 

You will need to call Sky if it's not allowing you to do it online. You can have up to six pucks, you need to take out whole home subscription which is £12 on top of your chosen sky subscription. https://www.sky.com/help/articles/watching-sky-in-different-rooms-sky-glass

 

Remember that each puck connects to the internet and requires 25Mbps for HD and 30Mbps for UHD for each puck. So you need to ensure your broadband connection can handle the bandwidth, as content is delivered via internet and not satellite.

 

Also note the channel line up is different than Q. See: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

Also you cannot record. It cloud records some content and other content is playback via the relevant broadcasters app. https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

 

MikeAlanR 


In addition to the great advice offered by @mikealanr  its worth noting that when ordering a sky stream puck there is a one off £40 activation fee per puck which cobers things like (delivery, lifegime warranty of puck etc). Usually when ordering multiple pucks with Whole Home they will waive the activation fee on one puck.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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