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Discussion topic: Hi

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This message was authored by: Loulou2

Message posted on ‎04 Aug 2025 08:39 AM

Hi

I've just bought a sky glass tv that's working in the lounge. but my other tv in the bedroom is not working what's wrong 

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎04 Aug 2025 09:12 AM

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more
@Loulou2 wrote:

I've just bought a sky glass tv that's working in the lounge. but my other tv in the bedroom is not working what's wrong 

Hi 

 

did you get the whole home package (multi room) and an extra sky stream box to plug into your bedroom tv?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: Loulou2

Message posted on ‎04 Aug 2025 09:29 AM

Re: Hi

Mmmm not sure I've got 1 puc box should I have had another puc box for upstairs then 

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This message was authored by: GD1

Message posted on ‎04 Aug 2025 09:33 AM

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more

@Loulou2  You can check you email confirmation it will show how many pucks you ordered, normally the 1st one is free any additional puck costs £39.95 setup fee.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jporch316

Message posted on ‎04 Aug 2025 09:37 AM

Re: Hi

Posted by a Superuser, not a Sky employee. Find out more
@Loulou2 wrote:

Mmmm not sure I've got 1 puc box should I have had another puc box for upstairs then 

If you have a glass tv and a puck then the puck would need to be plugged in upstairs tv

 

the glass tv has software built in and doesn't need the puck plugged into it 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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