Hi. Im trying to sing into hayu through sky and it isnt letting me.

[samantha43]

I forgot my sign in password to sky so I reset it and ever since it won't let me sign in to apps through sky.. I'm trying to sign in through sky to hayu and it won't recognise my post code.

[mikealanr · Accepted solution]

Hi @samantha43 

The Hayu app is a 3rd part app. Is it this app you are trying to sign into or are you trying to subscribe via Sky as per these instructions: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hayu#:~:text=Go%20to%20Apps%20and%20o....

If it's the Hayu app you will need to speak to Hayu: https://support.hayu.com/

If it's the Sky ID you are trying to login to is it this link you are using to reset your Sky ID: https://skyid.sky.com/resetpassword/skycom

See here for more info: https://www.sky.com/help/articles/how-to-unlock-your-sky-account

MikeAlanR