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Discussion topic: Hi I’m not sure if my question was sent so this maybe my second one. Sorry. My Netflix isn’t worki.

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This message was authored by: Pawsandtess

Message posted on ‎05 Mar 2024 12:56 PM

Hi I’m not sure if my question was sent so this maybe my second one. Sorry. My Netflix isn’t worki.

Hi my Netflix isn't working. I can open it but when I select my program the screen goes blank and I only have the sound left. It worked for a couple of hours one day. I've been in and signed out of Netflix then back in again. It didn't help. Please can someone help me. Thank you. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎05 Mar 2024 05:35 PM

Re: Hi I’m not sure if my question was sent so this maybe my second one. Sorry. My Netflix isn’t wo

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pawsandtess 

 

Try logging on to netflix and on the left hand side menu scroll down to "notifications" . Scroll right to "get help" and press enter.

 

In the menu that appears, select "reload netflix" and sign in again. This clears most bugs within the netflix app.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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