Help with me sky

[Jen147]

This is the 2nd time I'm ga ing this problem even with a new puck

I got home and have 

Whole Home Required 

And A sky symbol 

Settings and help

I only have one puck but won't let me get onto home screen even doing 1 and 3 then 7 and 9

HELP

ANYONE 

PLEASE 🙏 

[SKY1992bf]

@Jen147  We need the full story if we your fellow customers are to help  what exactly is happening 

[Dazzasky]

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@Jen147 wrote:

This is the 2nd time I'm ga ing this problem even with a new puck

I got home and have 

Whole Home Required 

And A sky symbol 

Settings and help

I only have one puck but won't let me get onto home screen even doing 1 and 3 then 7 and 9

HELP

ANYONE 

PLEASE 🙏 

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It won't do if your trying to pair your Sky Stream remote in that order. You have to press 7 & 9 first to reset and then 1 & 3 to initiate Bluetooth pairing @Jen147