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Discussion topic: Hearing aid connection

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This message was authored by Alibobs This message was authored by: Alibobs

Hearing aid connection

Partner has spent a fortune on hearing aids....  they have a device to connect to the tv.... Phonak' but can't find a port to plug it into on sky glass.... anyone come across this?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Alibobs wrote:

Partner has spent a fortune on hearing aids....  they have a device to connect to the tv.... Phonak' but can't find a port to plug it into on sky glass.... anyone come across this?


@Alibobs Sky Glaas doesn't have an optical port but hopefully the hearing aids are bluetooth and if they are and if they areA2DP bluetooth compatible you may be able to connect them to the Glass TV by bluetooth 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Alibobs 

 

As @Laing1 indicates, Glass is not an ideal purchase for such use as it doesn't have optical audio or analogue audio output sockets.

 

If the Phonak system or the hearing aids themselves aren't capable of Bluetooth reception then you'd need to acquire an eARC or ARC to optical audio / analogue HDMI extractor, attach that to HDMI #2, the connect the Phonak to that.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chrisee This message was authored by: Chrisee

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Alibobs I have Phonak hearing aids myself and they are paired by Bluetooth to my Glass TV as they support the same profile as the Glass TV. The mst complicated bit is setting the aids into Bluetooth discovery mode where your partner will need to read Phonak's instructions. Go into the settings menu on the Glass go down to Connected Devices, then Bluetooth and click on Add a device and you should see one of the Phonak aids listed after a few seconds select that and both aids should connect..

 

When watching TV use the ... button on the remote and you will be able to select thecaudio output you want which is either TV speakers, Bluetooth Audio or Bluettoth Audio and TV speakers.

 

Hope thst helps.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Alibobs 

 

Really it depends if the 'device' has to be cabled to the television set and then rebroadcasts to a proprietary receiver/aids, or if the aids themselves are equipped with the standard A2DP Bluetooth profile.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Alibobs
Topic Author
This message was authored by Alibobs This message was authored by: Alibobs

Re: Hearing aid connection

Thank you @TimmyBGood..... 

struggling to pair to the tv.... read the instructions on pairing the hearing aids but sky glass is not finding them!

This message was authored by bayardm This message was authored by: bayardm

Re: Hearing aid connection

@Chrisee 

If someone is using Bluetooth hearing aids does that mean other viewers can't hear through the speakers?

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
This message was authored by Chrisee This message was authored by: Chrisee

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@bayardm if you use the ... you can choose Bluetooth and TV speakers to make both work.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Chrisee This message was authored by: Chrisee

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Alibobs not every modern (ie expensive😀) Phonak aids support Bluetooth my wife's in the ear canal aids do not. My behind the ear ones do. If the aids have batteries simply opening the battery door and closing it puts the aids in bluetooth discovery mode. If like mine they are the rechargeable type putting them into the charger then removing them does the same thing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Mal11 This message was authored by: Mal11

Re: Hearing aid connection

I've recently started wearing hearing aids, and am not just dissapointed but annoyed that there is no connection available to Sky Glass.  I read on here how one customer was advised to return Glass and go to Q.  It is clearly discriminatry, and NOT HELPFULL.  Does anyone representing SKY actually read and respond to these types of discussions from loyal customers, or do they not bother as they have captured you already.  I may have to consider trying another company, but not sure SKY would be even bothered.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Mal11 

 

Some posts are out-of-date: Glass now has Bluetooth output to compatible aids introduced through a software update.  The lack of physical audio output cannot be remedied unless there's a v2 hardware release: all current Glass television sets are the original specification from 2021.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Laing1 This message was authored by: Laing1

Re: Hearing aid connection

Posted by a Superuser, not a Sky employee. Find out more

@Mal11 wrote:

I've recently started wearing hearing aids, and am not just dissapointed but annoyed that there is no connection available to Sky Glass.  I read on here how one customer was advised to return Glass and go to Q.  It is clearly discriminatry, and NOT HELPFULL.  Does anyone representing SKY actually read and respond to these types of discussions from loyal customers, or do they not bother as they have captured you already.  I may have to consider trying another company, but not sure SKY would be even bothered.


@Mal11 If the hearing aids are A2DP compatible they should connect to the Glass TV by bluetooth


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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