0

Discussion topic: Having continuous problems with Sky Glass connecting to Sky broadband.

Reply
This message was authored by P+and+D+Martin This message was authored by: P+and+D+Martin

Having continuous problems with Sky Glass connecting to Sky broadband.

Having continuous problems with Sky Glass connecting to Sky broadband. all online checks show everything is fine, but Sky Glass doesn't seem to see the WiFi for a few minutes and then re-connects. Especially annoying when watching live sport!!

Reply

All Replies

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

What is your  broadband  speed,  check  this by opening  the  Netflix  app on the  glass tv open  you account go to the  bottom  where it says  get help, Click on that  go to check  network  click on that and run a speed  test, also  can you  connect  the tv by ethernet  cable  ?

P+and+D+Martin
Topic Author
This message was authored by P+and+D+Martin This message was authored by: P+and+D+Martin

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

The Netflix  speed test will tell you what speed the tv is getting, I have  500mps, because  of other things that are connected  to the WiFi, my Netflix  speed check  says my tv is get 100mps, it's  not the speed to the hub but  to each item, and you  can  get long ethernet  cables from  places like argos if needs be

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Posted by a Superuser, not a Sky employee. Find out more

@P+and+D+Martin is that the speed that the Sky Glass is reporting?


@P+and+D+Martin wrote:

Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi 


 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
P+and+D+Martin
Topic Author
This message was authored by P+and+D+Martin This message was authored by: P+and+D+Martin

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Via the Netflix app

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Are you  on full fibre  ?

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Now test your broadband  speed with the my sky app, that will tell you the speed to your  hub, any outrages in your area and any WiFi issues you may have, 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

How is your  ips Internet  service  provider?

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Who is your  provider 

P+and+D+Martin
Topic Author
This message was authored by P+and+D+Martin This message was authored by: P+and+D+Martin

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

We are on full fibre and Sky/Open Reach are the provider

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

OK, I have full fibre  500mps, with, sky, is that fttp ?

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

How far from the hub is the tv, do you have  any boosters from sky ? Have you done a service  check on your  broadband  with the my sky app ? When I say fttp, full fibre  to the property, do you have an o n t box from open reach or are you using  an old open reach  socket? 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

So as I said I have fttp 500mps , my sky glass  tv speed check on the Netflixs  app says I am getting  a 100mps and on the same app on the puck up stairs in the bedroom  is get just below 90mps so not sure how you are getting  145mps on the Netflixs  app on your  sky  glass tv if you  are getting  145mps to the hub

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Posted by a Superuser, not a Sky employee. Find out more

Also I'm pretty sure the glass and stream hardware makes it capped at 100mbpsz

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion