Having continuous problems with Sky Glass connecting to Sky broadband.

[P+and+D+Martin]

Having continuous problems with Sky Glass connecting to Sky broadband. all online checks show everything is fine, but Sky Glass doesn't seem to see the WiFi for a few minutes and then re-connects. Especially annoying when watching live sport!!

[peter-marlow+1966]

What is your  broadband  speed,  check  this by opening  the  Netflix  app on the  glass tv open  you account go to the  bottom  where it says  get help, Click on that  go to check  network  click on that and run a speed  test, also  can you  connect  the tv by ethernet  cable  ?

[P+and+D+Martin]

Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi 

[peter-marlow+1966]

The Netflix  speed test will tell you what speed the tv is getting, I have  500mps, because  of other things that are connected  to the WiFi, my Netflix  speed check  says my tv is get 100mps, it's  not the speed to the hub but  to each item, and you  can  get long ethernet  cables from  places like argos if needs be

[MarkGoldsmith]

@P+and+D+Martin is that the speed that the Sky Glass is reporting?

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@P+and+D+Martin wrote:

Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi 

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[P+and+D+Martin]

Via the Netflix app

[peter-marlow+1966]

Are you  on full fibre  ?

[peter-marlow+1966]

Now test your broadband  speed with the my sky app, that will tell you the speed to your  hub, any outrages in your area and any WiFi issues you may have, 

[peter-marlow+1966]

How is your  ips Internet  service  provider?

[peter-marlow+1966]

Who is your  provider 

[P+and+D+Martin]

We are on full fibre and Sky/Open Reach are the provider

[peter-marlow+1966]

OK, I have full fibre  500mps, with, sky, is that fttp ?

[peter-marlow+1966]

How far from the hub is the tv, do you have  any boosters from sky ? Have you done a service  check on your  broadband  with the my sky app ? When I say fttp, full fibre  to the property, do you have an o n t box from open reach or are you using  an old open reach  socket? 

[peter-marlow+1966]

So as I said I have fttp 500mps , my sky glass  tv speed check on the Netflixs  app says I am getting  a 100mps and on the same app on the puck up stairs in the bedroom  is get just below 90mps so not sure how you are getting  145mps on the Netflixs  app on your  sky  glass tv if you  are getting  145mps to the hub

[MarkGoldsmith]

Also I'm pretty sure the glass and stream hardware makes it capped at 100mbpsz