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Discussion topic: HDCP unauthorised error message

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This message was authored by Katush+Home This message was authored by: Katush+Home

HDCP unauthorised error message

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 Every time the TV is turned off and then we try and turn it on and watch something we have a blank black screen then eventually this comes on. Once we turn it off and back on again it works until the next time when the whole episode is repeated Ed! Surely there has to be a way to watch sky without doing this every time?

 

moderator note: made the title more descriptive.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Eve

Posted by a Superuser, not a Sky employee. Find out more

@Katush+Home 

 

HDCP is digital encryption (copy protection) negotiated between a television and a source device over HDMI cable.

 

What make/model of television set is this, and which Sky device?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Katush+Home
Topic Author
This message was authored by Katush+Home This message was authored by: Katush+Home

Re: Eve

So this is the TV Samsung UHD. I think it is not so old to not be compatible? Do i need to change something in the TV settings?

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Moderator note: pictures removed as they may show serial numbers removed

 

Katush+Home
Topic Author
This message was authored by Katush+Home This message was authored by: Katush+Home

Re: Eve

@TimmyBGood  please see below the TV and sky box for compatibility. Thank you so much for your help!

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Moderator note: pictures removed as they may show serial numbers removed

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Eve

Posted by a Superuser, not a Sky employee. Find out more

@Katush+Home wrote:

So this is the TV Samsung UHD. I think it is not so old to not be compatible?

 


A UHD panel, yes, but given the manual appears to date from 2014 it's right in the area where HDCP 2.2 compliance (required for UHD unencryption from any commercial source) is a potential problem.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Katush+Home
Topic Author
This message was authored by Katush+Home This message was authored by: Katush+Home

Re: Eve

@TimmyBGood @Oh dear so does that mean that the only way to resolve the problem is to get a new TV?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Eve

Posted by a Superuser, not a Sky employee. Find out more

@Katush+Home wrote:

does that mean that the only way to resolve the problem is to get a new TV?


Once possible issues with HDMI cabling is ruled out, and you've tried things like checking if there are any firmware updates for the television available, then yes, that's probably the case.  Sets of that vintage just tend to be marginal on HDCP 2.2 compliance because the standard was only ratified in 2013, so by definition if a 2013-14 television has a 2.2 chipset then it's a very early one.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: HDCP unauthorised error message

Posted by a Superuser, not a Sky employee. Find out more

@Katush+Home 

 

The Samsung website appears to show much more recent firmware is available for that model, so this is certainly something to try if you can.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by M_T This message was authored by: M_T

Re: HDCP unauthorised error message

I had this issue, with exactly the same symptoms. I found going into settings and changing the picture resolution from 1080p to 1080i fixed the issue straight away. Fingers crossed this helps.

This message was authored by m+cornthwaite This message was authored by: m+cornthwaite

Re: HDCP unauthorised error message

This happened to me, I was using an incompatible HDMI cable. I changed this for the original cable that came with the puck and it worked straight away. TV is a Sony.

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