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Discussion topic: Got vertical lines on picture on sky glass

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This message was authored by Karlwise1 This message was authored by: Karlwise1

Got vertical lines on picture on sky glass

Morning got sky glass last week and  can see vertical lines on screen can you help 

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This message was authored by GD1 This message was authored by: GD1

Re: Got vertical lines on picture on sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Karlwise1  If you could post a picture of the issue the forum can advise.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Got vertical lines on picture on sky glass


@Karlwise1 wrote:

Morning got sky glass last week and  can see vertical lines on screen can you help 


If they are graphic vertical blocks of colour then they are a recurring software glitch that often gets reported on here with Glass. A reboot can usually cure it (temporarily) but it may occur again. 

If the vertical lines are less pronounced and more noticeable on things like panning shots of football pitches then it could be poor backlighting on your unit. This can be known as DSE or Dirty Screen Effect. It's a common occurrence on cheaper and poorly made LCD TVs from all manufacturers. 

If this is your issue then you can call Sky and ask for a replacement Glass which will hopefully be better. 

Karlwise1
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This message was authored by Karlwise1 This message was authored by: Karlwise1

Re: Got vertical lines on picture on sky glass

Cheers 

 

This message was authored by Moxy1975 This message was authored by: Moxy1975

I have a thin red vertical line on my sky glass

I have a thin red line on my sky glass

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: I have a thin red vertical line on my sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Moxy1975 A while back I had a vertical grey line on my Glass screen.  I did a reboot and it resolved the issue and fortunately it never came back. So, try a reboot as follows: Switch off your Glass at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

 

If that doesn't resolve the issue call sky for more troubleshooting.

 

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