0

Discussion topic: Got no internet connection even tho sky hub say ing all good

Reply
This message was authored by Wicksy2 This message was authored by: Wicksy2

Got no internet connection even tho sky hub say ing all good

Haven't got any Internet skyglass not working sky saying because of technical issue but don't have WiFi on phone either 

17130768238354745879218165261435.jpg

Reply

All Replies

This message was authored by mikealanr This message was authored by: mikealanr

Re: Got no internet connection even tho sky hub say ing all good

Posted by a Superuser, not a Sky employee. Find out more

Hi @Wicksy2 

 

All channels are delivered by the internet on Sky Glass. So if your internet is down / no connection you won't get service. Have your tried rebooting your hub in the first instance?

 

Do you get a connection on any device? If not you will need to call.Sky and get them to do troubleshooting/ fault trace. We are fellow subscribers on the forum. 

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Wicksy2
Topic Author
This message was authored by Wicksy2 This message was authored by: Wicksy2

Re: Got no internet connection even tho sky hub say ing all good

Cheers for that I'll try unplugging everything see what happens 

This message was authored by JulieinScotland This message was authored by: JulieinScotland

Re: Got no internet connection even tho sky hub say ing all good

In addition to what @mikealanr /Mike says try the following 

 

Check to see if you have dial tone on a landline telephone plugged into the main telephone socket. 

 

If you do have dial tone then Reset Router and Sky Glass by switching both off at the mains sockets  for approximately 10 minutes and then switch on again 

 

If you do not have dial tone then you have telephone line problem which will require Sky / Open Reach to investigate.

 

FYI, we are all Customers here and you will need to contact  Sky Customer Services to arrange line investigation

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion