Glass when owned

[J0hn80y]

Whether you own your glass TV outright or close to finishing paying for it I want to know if I get more control over MY TV.. In October I will outright own this TV and it appears I can't get apps like NOW TV. It's not the most expensive TV on the market but it's still cost me a fair few quid and once it's 100% my property I do worry about a few things, 1 thing is that when it's turned on I get a "can't recieve signal" type message while it's looking for WiFi but it doesn't let me into the interface while this is happening. (This is my second TV as I had an issue with Atmos and the first TV didn't have this signal issue) Second is I can't add my own apps should I ever wish to cancel my rolling sky subscription. Looking back I don't think I'd have bothered with the sky TV and should have opted for one of the other brands

[Tim+Adams]

Hi @J0hn80y 

You own the Glass from the moment it's delivered, paying upfront or by finance makes no difference. 

Unfortunately you still won't be able to add apps yourself if you cancel the Sky subscription. 

https://www.sky.com/help/articles/sky-glass-without-a-subscription 

Thanks,

Tim

[Chrisee]

@J0hn80y as @Tim+Adams points out all Glass TVs are the customer's property from delivery whether bought outright or through the bundled credit deal. This is standard with credit sales these are not hire purchase transactions. 

Ownership does not alter the way the sets operate this page lays out what the sets can do if you stop paying for the Ultimate TV service https://www.sky.com/help/articles/sky-glass-without-a-subscription

There is no way to add aps to a Glass TV (or Stream puck) yourself that is down to Sky. Most people buy a cheap streaming stick if they want additional apps like Now.

[JEFF1102]

What happens if you order Sky Glass and find its not for you during the cooling off period and want to go back to Sky Q? Are you then stuck with the tv or can you return both the tv and the pucks?

[Tim+Adams]

Hi @JEFF1102 

Within the cooling off period you are able to return the Glass and cancel the CCA.

https://www.sky.com/help/articles/cancel-sky-tv 

Just let us know you want to cancel within the first 31 days after your delivery.

Charges and refunds

You’ll only pay for the days you used your TV subscription and any delivery costs. We'll refund the rest to your bank account within 45 days, or if you're keeping your Sky Glass TV credit agreement(s), we'll add it to your next bill.

Sky Glass without a Sky TV subscription

If you cancel your subscription, you’ll lose things like voice search, Glance Motion Technology, and pause, rewind and fast forward. For more details, see Sky Glass without a Sky Ultimate TV subscription.

Sky Glass credit agreements

If you’re keeping your Sky Glass TV(s) and you’ve got a credit agreement(s), you can either carry on paying it off each month or pay it off in one go. Or, if you’re returning your Sky Glass item(s), we’ll cancel your credit agreement(s).

Thanks,

Tim

[Martincalam]

I have sky glass now for 2 years and have decided that is too expensive so canceled my subscription but rang sky to arrange to pay for the TV separately but was told no. Now sky have blocked my TV l have rung them and they say that I haven't kept up with the payments so they have blocked my TV. Can they do this, or can I give back the TV and ask for my money back that I have paid 

[TimmyBGood]

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@Martincalam wrote:

I have sky glass now for 2 years and have decided that is too expensive so canceled my subscription but rang sky to arrange to pay for the TV separately but was told no.

If you bought the set using the purchase loan, it's quite possible to pay the loan off independently to a content subscription.  Note that cancellation of the direct debit is not the same as cancelling the subscription.

Now sky have blocked my TV l have rung them and they say that I haven't kept up with the payments so they have blocked my TV.

'Blocked' in what way? Glass without a content subscription is very limited, but should permit access to on-board apps and digital terrestrial television (through an aerial).  Note there's no streaming EPG without a subscription, not even for PSB channels or other nominally 'free to view' channels.

Can they do this,

Yes

or can I give back the TV and ask for my money back that I have paid 

Almost certainly not.

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[Martincalam]

They have blocked my TV as in I can not now even switch it on can they do this I still owe 2 years of payments but I did try to arrange to pay this separately but was told that I can't with out a sky subscription 

[TimmyBGood]

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@Martincalam wrote:

I did try to arrange to pay this separately but was told that I can't with out a sky subscription 

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I believe that's simply incorrect, and other forum posters have definitely agreed with Sky to cease their content subscription on Glass (often returning to Q) while continuing to make the loan repayments.

You would need to still have a Sky account, but that's different to a subscription.