Glass tv

[Sonia14]

I am so fed up with this glass tv .

turning channels on its own tried a new control but it's still the same.

Does anyone else know what to try please 

[Sonia14]

Still having problems with the tv turning channels over on its own .Had a new remote sent out but still doing the same thing fed up now .

anyone get any support on what to try next please .

[CoffeeDrinker]

Is there any chance your Glass to TV is changing channels in response to unintended voice commands?

You could try disabling the TV set's microphones for a time using the button on the right hand side of the set to see if this stop the random channel changing activity.

[Sonia14]

Hi thank you for your reply but everything is off so not that .

[Jporch316]

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@Sonia14 wrote:

I am so fed up with this glass tv .

turning channels on its own tried a new control but it's still the same.

Does anyone else know what to try please 

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Have you tried pulling the plug for a few minutes ?

[Jporch316]

Also maybe pull the batteries from the old remote in case it's still connected up to the tv 

[Sonia14]

Yes done that luv I don't know what to do fed up of it now can't watch owt right through getting me mad 

[Jporch316]

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@Sonia14 wrote:

Yes done that luv I don't know what to do fed up of it now can't watch owt right through getting me mad 

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I'll escalate your post to the online sky community support team .... lookout for an invitation to chat with them 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sonia14.