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Discussion topic: Glass sound on in standby.

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This message was authored by: martywilliam

Message posted on ‎11 Feb 2024 04:12 PM

Glass sound on in standby.

2 or 3 times now I've walked in the room and the Sky Glass starts playing sound, TV is still in Standby!  No picture. I've turned off the motion sensors only got mic switched on. Any ideas?

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎11 Feb 2024 05:49 PM

Re: Glass sound on in standby.

Posted by a Superuser, not a Sky employee. Find out more

@martywilliam 

Have you tried pulling the plug for 10 minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: martywilliam

Message posted on ‎12 Feb 2024 07:44 AM

Re: Glass sound on in standby.

Hi 

yes I've had numerous issues. Not turning on at all, freezing. So I've switched off at the mains several times. This sound issue is the latest thing. ☹️

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Message posted on ‎01 Feb 2025 02:37 PM

Re: Glass sound on in standby.

I was just about to post the same thing i thought I was going crazy 🤪 

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This message was authored by: mikealanr

Message posted on ‎01 Feb 2025 03:11 PM

Re: Glass sound on in standby.

Posted by a Superuser, not a Sky employee. Find out more

There was a bug a while ago where if you put your TV into standby with out quitting certain apps first (4OD / All4 particularly) it would continue to play sound.

 

Is this happening with apps or normal channels? 

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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