Discussion topic: Glass remote not working

This message was authored by anthony63 This message was authored by: anthony63

Glass remote not working

Connected Glass Remote and it was working, then pressed voice and it does not now work


All Replies

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Glass remote not working

Posted by a Superuser, not a Sky employee. Find out more

@anthony63  To help you try to get your remote working the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help


You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).


If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 


If you have one available you can use a Sky Q remote while you wait for a replacement.

If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion