Glass pixalated and wont turn on

[Elizabeth0502]

Sky glass .. what a shambles. 

Glass tv working fine , Went on holiday for a week, came back sky glass completely broken - screen pixilated won't reboot but get some sound of starting up. 

Sky says accidental damage ? Please tell me how exactly when tv not been on. 

Constant bugs, issues and lagging of tv. 

Forums, posts and more posts of people complaining of the same problems but Sky won't acknowledge the technology they are supplying is not fit for purpose ? 

Normal technology - 3 year warranty 

Sky glass - 2 year warranty and funny just after this warranty runs out tvs are breaking and will cost £500 to replace. 

Sounds abit like the iPhone situation a few years back where it turned out they were 'bugging' and making phones slower so people would have to upgrade or replace earning them millions of pounds... 

Anyone got any answers to this ? 

[mikealanr]

Hi @Elizabeth0502 

Power off at the mains for a prolonged period of time (at least 10 minutes) and try again. If that doesn't work try the recovery process as outlined here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

MikeAlanR 

[TimmyBGood]

@Elizabeth0502 

Accidental damage on an LCD panel is typically characterised by a spiderweb of shapes and colours radiating from one place on the screen.  'Pixiliation' is rather different.

[Elizabeth0502]

We have tried a reset by turning off 3 times. Each time the colours on the screen change but still with lines from all different places Not from one certain place? The screen has not been hit damaged etc in anyway by us. We were on holiday so as asked how is this accidental damage? Came home pressed the on button and it was like this .... the screen accidently broke itself did it ? 

[peter-marlow+1966]

Did you leave  the tv plugged  in while  you were  away ,  I have  just looked  up for you that a power  surge  can cause  damage  to the tv screen , I e pixelate  and this could be how it has happened  if you  have  not got any sort of surge  protector, I am just a fellow  customer  like you, I have had my 55inch sky glass tv  for  what will be 3 years  on the 5th of November , plugged  into  a surge  protection  plug  and covered  by sky protect  and no problems  

[peter-marlow+1966]

You can Google  and or YouTube  this information  about  power  surges, you will  have to try and claim  on your home contents  insurance  for a new tv  under accidental  damage