Glass Gen2 Extra Vivid mode and Movement Sensor issues

[Darryll]

Hello all. I am having a constant problem with my Sky Glass Gen2. Despite constantly setting it to Extra Vivid mode, and turning off the movement sensor function, the damn thing still turns on every time I pass it, and although it states it is in Extra Vivid mode, it actually isn't, and I have to switch it to Vivid, then back to Extra Vivid, for it to work. Any ideas of whether this one month old TV is already toasty, or there is a simple fix? Many thanks.

[Anonymous]

@Darryll I'd suggest speaking to Sky. It might be something like a firmware issue or a hardware issue, but only Sky would be able to give you an accurate assessment. 

[Jporch316]

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@Darryll wrote:
Hello all. I am having a constant problem with my Sky Glass Gen2. Despite constantly setting it to Extra Vivid mode, and turning off the movement sensor function, the damn thing still turns on every time I pass it, and although it states it is in Extra Vivid mode, it actually isn't, and I have to switch it to Vivid, then back to Extra Vivid, for it to work. Any ideas of whether this one month old TV is already toasty, or there is a simple fix? Many thanks.

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Hi @Darryll 

I have escalated your call to the online sky community support team 

please look out for an invitation to chat with them on here 

[Darryll]

Oh, thank you souch. I love this community. As a new Sky customer I find this community so helpful and supportive. Again, many thanks.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Darryll an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.