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Discussion topic: Freeview tv upstairs not working

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This message was authored by Rach19711 This message was authored by: Rach19711

Freeview tv upstairs not working

Since having sky glass my freeview tv upstairs has not worked asking to connect serial - any ideas?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Freeview tv upstairs not working

Posted by a Superuser, not a Sky employee. Find out more

@Rach19711 

 

Did the Sky Glass television replace a Sky+ or Sky+ HD box?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Rach19711
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This message was authored by Rach19711 This message was authored by: Rach19711

Re: Freeview tv upstairs not working

Thank you for your response, We had BT halo before switching to sky - tv upstairs worked fine on BT but stopped working since switching 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Freeview tv upstairs not working

Posted by a Superuser, not a Sky employee. Find out more

@Rach19711 

 

That's a broadband product and unrelated to Freeview.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Freeview tv upstairs not working

Posted by a Superuser, not a Sky employee. Find out more

Is it freeview play that's stopped working?  That does rely partially on a strong internet connection. 

im assuming the bt halo provided some kind of mesh wifi system. If that is the case you may have to replace it with a third party mesh system or if your internet is with sky they offer a max product that guarantees wifi throughout your property 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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