Freeview tv upstairs not working

[Rach19711]

Since having sky glass my freeview tv upstairs has not worked asking to connect serial - any ideas?

[TimmyBGood]

@Rach19711 

Did the Sky Glass television replace a Sky+ or Sky+ HD box?

[Rach19711]

Thank you for your response, We had BT halo before switching to sky - tv upstairs worked fine on BT but stopped working since switching 

[TimmyBGood]

@Rach19711 

That's a broadband product and unrelated to Freeview.

[Jporch316]

Is it freeview play that's stopped working?  That does rely partially on a strong internet connection. 

im assuming the bt halo provided some kind of mesh wifi system. If that is the case you may have to replace it with a third party mesh system or if your internet is with sky they offer a max product that guarantees wifi throughout your property