Faulty sky glass

[Knes]

I'm very disappointed. Since getting a contract with yourselves for a tv roughly a year ago, I've had nothing but constant issues! It's not acceptable. I'm on my third remote in a year and the tv will just randomly lose power and I can't get it to work for ages! I need this resolving asap otherwise I'll have no choice but to post how rubbish your service is all over social media so that other people don't purchase your rubbish products!

[mikealanr]

Hi @Knes 

You are not addressing Sky. This is a public customer to customer forum so we are just fellow subscribers like yourself.

Have you reported these issues to Sky customer service? You can also make a complaint by using the link here: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

[Knes]

Hi @mikealanr,

thanks for your help! 

I've tried to contact them via phone however it seems impossible to speak to an actual person, everything is automated and then I received a link to post on here. I wasn't aware to begin with that it was a public customer to customer forum. 

[Exiled-in-HH]

Some guidance...

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

[peter-marlow+1966]

When you  are asked do you  want  to continue  with  the  text message  just say no and you will be put through  to an advisor