Fast forward not working/voice commands not working!

[Newskysportsapp]

I'm sick to the back teeth of this [removed] service, resetting the glass sometimes 2/3 times a night, voice commands not working, fast forward not working, live pause comes back on when I walk away, voice sync keeps going out...[removed]! If you see this message please, please, please do not get this system. 

Sky after sales are worse than useless, 2 years I've put up with this [removed] service and still the problems persist, [removed], I'm off!

Moderator Notes: removed inappropriate comments 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147