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Discussion topic: Factory reset bypassing network stage and stuck on updating software

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This message was authored by: Ipod

Factory reset bypassing network stage and stuck on updating software

I have had issues since internet service went down and diverted to a very slow connection, since I have been unable to access settings on my sjy glass, si now doing factory reset, but its automatically logged into the wrong wifi connection so stuck on updating software. I need to be able to add the correct wifi back in, but I have no path

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This message was authored by: Jporch316

Re: Factory reset bypassing network stage and stuck on updating software

Posted by a Superuser, not a Sky employee. Find out more

Have you tried plugging directly into your router via ethernet cable temporarily to get you up and running 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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