30 Dec 2023 03:16 PM
Left my sky glass remote on the arm of my sofa, away from heat sources/electrical outputs last night, my toddler had it this morning complaining the TV wouldn't turn on. Opened the case and one battery had exploded. Is this a common issue? And is it solely the fault of battery quality or the remote itself? Hoping for a replacement but I'll certainly not be leaving it within reach of the little ones again. How dangerous!
30 Dec 2023 03:39 PM
Posted by a Superuser, not a Sky employee. Find out moreJust search this forum and you will see others have reported this same issue. It doesn't affect all remotes but clearly some batches have this fault.
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30 Dec 2023 03:41 PM
Thanks, was sent here by the bot and didn't have a clue how the forum worked but have found similar posts. Thanks for replying though.
30 Dec 2023 07:29 PM
There's a note on Sky's user guide for the remote about exploding batteries!
30 Dec 2023 07:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Kaym2807 @Forgot to mention you can request a replacement remote here: https://www.sky.com/help/forms/streaming-tv-remote
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