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Discussion topic: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it works

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This message was authored by Cschds This message was authored by: Cschds

Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it works

For at least a week, every time I turn on my ask Glass it says can't connect, check connections. But every time I turn the TV off then straight back on and it works. 

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This message was authored by GD1 This message was authored by: GD1

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Posted by a Superuser, not a Sky employee. Find out more

@Cschds  Check the Glass TV settings, - Startup and standby, make sure Networked standby mode is on.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Cschds
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This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I saw this suggestion on a previous chat when I tried searching and I checked but mine is turned on. Thank you for suggestion though. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Do you power off at the mains or use standby?

Exiled in HH
Cschds
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This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I use standby 

Cschds
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This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I just realised I hadn't actually tried the old power off and on again. So I've done that now and it came on as it should. The true test will be if it works after I've come back tonight. 🤞

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Posted by a Superuser, not a Sky employee. Find out more

Yeah so standby just essentially puts the computer to sleep, the same way a laptop sleeps if you shut the lid.

 

Its always best to do the power off at the plug, wait at 30 seconds, and power if back on to fully reboot the device. These devices are essentially just mini-computers and do need rebooting to clear the memory caches from time to time.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Cschds
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This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I'm afraid the turning it off and on again didn't work. 🤦🏻‍♀️

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Posted by a Superuser, not a Sky employee. Find out more

@Cschds Apologies - I have deleted this post as I see you have already tried my suggestion (as per posts 2 and 3 above).

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Posted by a Superuser, not a Sky employee. Find out more

Is the Glass plugged into a wall socket or into an extension lead? If it's an extension lead try plugging it directly into the socket rather than the extension lead and see if that makes a difference.

 

Ive heard reports that sometimes the glass/stream work better if not plugged into an extension lead.

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Cschds
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This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I don't think the cable would reach the wall socket. I will check, thank you. I have been using it with an extension lead for almost a year already without this issue though. 

Cschds
Topic Author
This message was authored by Cschds This message was authored by: Cschds

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Managed to plug the tv straight into wall socket but, alas, it's still happening. 

This message was authored by xenarthran This message was authored by: xenarthran

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

I would be pleased to know if someone finds a fix for this, as I have exactly the same issue. It has only been like it for about a week. On first starting up, seems to take longer to switch on. I then have to switch off and back on for it to connect to network. For reference have the 43" version

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Posted by a Superuser, not a Sky employee. Find out more

@xenarthran have you checked that Networked stanby mode is on and not off. Also how are you connecting it to the internet via Wifi or an ethernet cable?

 

 Settings, -> Startup and standby, make sure Networked standby mode is on.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by xenarthran This message was authored by: xenarthran

Re: Every time I turn on my Sky Glass TV I get a message saying can’t connect. Turn off and on it wo

Networked Standby mode is on and connecting with Wi-Fi, but had no issues until this week. Nothing has been changed in my home set-up.

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