Hi @1979kendo
We are fellow subscribers here on the community. You will need to call Sky sales or visit a retail store if you are unable to purchase online. There could be a technical issue or even a previous account hanging around at the same address.
Another option is to try online with a 3rd party such as EE who also sell Sky stream.
You can call Sky on the number on this page: https://www.sky.com/help/home (scroll down and select need more help). Unfortunately the community software doesn't allow us to post phone numbers.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
